Return & Refund PolicyThank you for shopping at wipes4u.in.
We are committed to delivering high-quality products to our customers. Because of the nature of our products, we maintain strict guidelines regarding returns to ensure hygiene, safety, and quality control.
General Policy
All sales are final. To maintain our safety and quality standards, we do not accept returns or exchanges on any products once they have been sold and dispatched.
Exceptions
We will only consider a return, exchange, or refund under the following strict circumstances:
- Quality Issues: The product you received is defective, damaged in transit, or does not meet standard quality expectations.
- Wrong Product Sent: You received an item that is completely different from the item you originally ordered.
Approval ProcessPlease be aware that all return requests are subject to approval by the wipes4u.in team. Initiating a request does not automatically guarantee a return, replacement, or refund.
Our team will carefully review your claim, and we reserve the right to reject requests that do not meet the criteria outlined above or lack sufficient proof of damage or incorrect fulfillment.
How to Request a Return
If your order meets the exception criteria mentioned above, please follow these steps to request a return:
- Contact Us: Reach out to our support team at [email protected] within 7 days of receiving your order.
- Provide Documentation: Include your order number, a clear description of the issue, and clear photographs or videos of the damaged, defective, or incorrect product.
- Wait for Review: Our team will assess the provided information and notify you of the approval or rejection of your return request.
- Follow Instructions: If approved, we will provide you with the exact steps to return the item or arrange for a replacement/refund.
